01603 742741


Customer Portal

Access all the information you need, whenever you require it. Day or night.

Providing maximum visibility

Our Online Customer Portal

At 1st Class Fire Protection, we always try to keep one step ahead of our competitors and with our easy-to-use customer portal, you can schedule in, monitor, access all documents and pay your invoices in one easy to use place.

Our customer portal offers the ultimate in convenience and allows access to all your important assets using cloud based technology including:

Quickly and easily schedule or monitor jobs online, from anywhere

Download & print job reports

Track engineers on the way to jobs

View live job progress

Set up dedicated email alerts for individual sites

Get in touch with our team today to find out more about our fire protection services and our online customer portal.

Not only does our customer portal provide lots of information, it is also fully connected with our engineers for regular live updates 24 hours a day. Each engineer has their own device that receives jobs directly to them with the complete customer details and job requirements, saving time spent on reviewing through paperwork trails and missed information on customers specific requirements. With a complete library of all requirements on the system they can carry out the service or installation and keep you updated every step of the way with a real time update of the job progress.

Once a job is completed, you will have full access to your reports and certificates via the portal – reducing the time needed for finding important documents in the future as well as access to all your invoicing and simple ways to pay.

It’s the complete all-in-one solution made easy for our customers to book appointments with a secure and intuitive online booking portal and keep fully up to date with live job tracking of work in progress. If you’re looking for an expert fire protection company who provides full visibility and industry leading customer care, then get in touch with our team today to discuss your fire protection requirements.

Why choose us for your fire protection services?

Over 25 years experience in delivering fire protection

Get a FREE no obligation quote from our expert team

We're experts in single and multi-site fire protection management

All work certified to British Standards

Fast response times to emergency call outs

Online customer portal for complete visibility of all jobs / servicing

Industry leading customer service

Clear and transparent fire protection services

1st Class Fire Protection is proud to offer our customers access to the online portal that not only helps to make managing fire safety easier, but ensures you can access everything in one place from any device.

Our online portal works for everyone, from a small one site business through to clients with multi-site premises across the whole of the UK. You can easily monitor and review every part of your maintenance contract or scheduled work from our cloud based system across every part of your business, to keep you informed every step of the way.

You can also keep track of all quotations ever issued, see their status, and even accept or reject quotes through the portal. It’s also fast and simple to view the status of jobs, whether they’re complete, assigned to engineer or invoiced. You can also download work reports directly from the portal.

Get a FREE no obligation quote today to see how 1st Class Fire Protection can help you with our complete fire protection services.

Get a free quote today!

Tell us more about what your business requires, and our dedicated team will be able to guide you through the process every step of the way.


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See what our customers think about our services

“Having only been with Harrods Aviation a short time I have found 1st Class Fire Protection extremely informative in terms of the existing maintenance agreement already in place. We cannot fault your response to any issues or level of professionalism from the head office to the onsite engineers”

Ian Miller

Harrods Aviation (Luton/Stansted Airports)

” We have used 1st Class Fire Protection Limited for the past few years, and have always received a professional and excellent service from them, on behalf of my clients.  Matthew and his team are very knowledgeable, and nothing seems too much trouble.  The response time to alarm activations is excellent, and they test equipment quarterly,  to ensure that compliance is maintained.  I would highly recommend 1st Class Fire Protection Limited.”

Andy Hart

RMG (Residential Management Group) – 40+ sites across the UK

We have been working with 1st Class Fire Protection for 4 years and had nothing but positive experience. The team is very well organised and ensures that all of the necessary checks are done in timely manner, as well as never forgets to highlight any issues or concerns to be reviewed. We are very glad to have chosen 1st Class Fire Protection.”

Mohit Kadyan

Kbeverage (Starbucks) – 50 + Sites Across UK

“Norwich University of the Arts has worked with 1st Class Fire for the last three years and found them very accommodating. Planned maintenance is programmed in with us and is always completed on time. In emergency situations, where we have problematic sounders/fire control systems, they have always responded in a timely manner. All their technicians are knowledgeable and courteous to all staff and students.“

Richard Smith

Norwich University Of The Arts – 12 Sites


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